
A. Customer touch point
B. Company touch point
C. Retailers touch point
D. Relationship touch point
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A. Company relationship management
B. Supplier management
C. Retailers management
D. Customer relationship management
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A. Single
B. Several
C. None
D. None of the above
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A. 8
B. 6
C. 4
D. None of the above
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A. Education
B. Occupation
C. Both a and b
D. None of the above
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A. Cultural and social factors
B. Personal factors
C. Both a and b
D. None of the above.
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A. Cost based accounting
B. Activity based accounting
C. Turnover based accounting
D. Price based accounting
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A. Data mining
B. Data survey
C. CRM
D. None of the above
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A. Designing direct marketing efforts
B. Developing new pricing models
C. Processing transactions faster
D. All of the above
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A. Acquiring the right customer
B. Instituting the best processes
C. Motivating employees
D. All of the above
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